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Frequently Asked Questions

01 How do I clean my SturdiBag?

The best way to clean a SturdiBag is to use a hose and garden nozzle if possible, then let air-dry with all fiberglass installed.

02 Can I wash my SturdiBag Pet Carrier in the washing machine?

SturdiProducts wash Icon

Yes, you can machine wash your SturdiBag Pet Carrier, but please follow these instructions:

  1. Remove all 5 rods, the fleece pad, the foam core base and the shoulder strap.
  2. Put in washing machine without soap or a very mild soap.
  3. As soon as your washing machine is finished, take your SturdiBag Pet Carrier out and immediately re-insert all 5 rods. Then let air-dry, do not put in the dryer!

03 How do I clean my Pop-Up Kennel?

SturdiProducts wash Icon

The best way to clean a Pop-Up Kennel is to use a hose and garden nozzle if possible, then let air-dry. All Sturdi Products have a stain resistant coating on the material that should wipe clean without soap. If the stain or smell is so bad you have to use a soap, try to use a very mild soap/spray as to not remove the coating on the material.

04 What is the Sturdi Products return/warranty policy?

SturdiProducts Warranty Policy

PRODUCT WARRANTY & PRODUCT RETURN POLICY

All Sturdi Products® are warranted against manufacturer defect for the life of the product. Our warranty applies when the product is used for the purpose intended, under normal conditions, does not apply to damages caused by your pet(s), typical wear and tear over time, unreasonable use, accidents and/or neglect. If there is a warranty issue regarding your product, requesting an upgrade, pet damage repair or customization of your pet carrier, please call us at our toll free number 1-800-779-8193 or email sales@sturdiproducts.com

 

We offer a 30-day money back guarantee on all unused, in new condition Sturdi Products. If there is pet hair, odor or dander, we cannot offer a refund. We do not offer refunds on shipping costs, only the returned products.

 

Returns gladly accepted within 30 days of purchase. Please include your full name, address, phone number and email address along with a detailed note with all returns.

 

Return to:
Sturdi Products
15420 92nd St. KPN
Gig Harbor, WA. 98329

05 Which pet carrier is airline approved?

All airlines have different size restrictions, please check with your airline each time you fly.

Small Cube and Small

These models are the most preferred pet carriers for in-cabin, airline travel.

Large CubeLarge and Large Divided

These models are the most preferred pet carriers for in-cabin, airline travel.

Extra Large and Extra Large Divided 

This model is bit larger than most airlines approve, but customers have told us for many years that they have flown in-cabin with them.

Double Extra Large

This model is bit larger than most airlines approve.

Incognito

This model is a little taller than most airlines allow, but can be pushed down to fit under an airline seat.

SturdiTote

This model is bit larger than most airlines approve.

SturdiBag Pet carrier sizes

06 Which Sturdi Shelter will fit on the back seat of my car?

The Pop-Up Kennel Small SingleDouble were designed to fit in the back seat of most cars, without hindering your line of sight. The Pop-Up Small Kennels can be used in the back of your SUV also, there are tie down loops on the bottom of each shelter for security.

 

The Pop-Up Kennel Medium will also fit in your vehicle but is a little taller and wider, so they hang off the front of the seat a little and block your rear view mirror slightly. All Sturdi Pop-Up Kennels come with seat belt attachments except Euro versions.

07 Are the fleece pads machine washable?

Yes, all Sturdi Products fleece pads are machine washable and dryer safe. Please wash on gentle cycle in washer and on low heat in the dryer.

08 Do you sell replacement parts?

Please contact our support team by e-mail:

sales@sturdiproducts.com

Tell us exactly which parts you need replaced and we will make sure they will be sent to you as soon as possible.

09 Do you ship internationally?

SturdiProducts World map

Yes, we ship to most countries in the world directly from our website. Just select which items you would like then put in your shipping address and you will be given multiple shipping options.

10 Can you ship overnight or expedited?

Yes, just select which items you would like then put in your shipping address and you will be given multiple shipping options. This does not include weekends or Holidays.

11 Where can I find experiences of people who have flown with a SturdiBag?

Here you can find customers whom have used Sturdi Products.

Testimonials

SturdiBag Petcarrier XL
Pop-Up-Kennel-Small-Single-Red FAQ